Terms of Service

1. Scope

These Terms of Service govern all contracts between ClawSystems LLC, Hermetschloostrasse 35, 8048 Zurich, Switzerland (CHE-474.485.371) ("Provider") and the customer ("Customer") for OpenClaw instance setup, configuration, and managed hosting services. By purchasing or using the Provider's services, the Customer accepts these terms in full.

2. Service Scope

The Provider offers the following core services:

• Installation and configuration of OpenClaw instances
• Security hardening and firewall configuration
• Integration with messaging platforms (Telegram, Slack, Discord, WhatsApp) and third-party APIs
• Ongoing maintenance, monitoring, and updates under managed hosting plans

The following are explicitly excluded from the Provider's responsibilities: prompt engineering or optimization, content moderation, accuracy guarantees for AI-generated outputs, and protection against prompt injection or jailbreak attacks.

3. Customer Obligations

The Customer is responsible for:

• Providing required API keys, bot tokens, and credentials
• Designing and managing system prompts and configurations
• Monitoring and reviewing all AI-generated outputs
• Ensuring compliance with applicable data protection laws (including GDPR, FADP, and any local regulations)
• Securing credentials and access tokens
• Verifying the legal compatibility of AI usage in their jurisdiction
• Regularly reviewing and verifying AI-generated content before distribution

4. Liability Limitations

The Provider has unlimited liability for damages resulting from injury to life, body, or health, and for damages caused by intentional misconduct or gross negligence.

For ordinary negligence, the Provider's liability is limited to the foreseeable, contract-typical damages.

The Provider is expressly not liable for:

• Erroneous, misleading, or inappropriate AI-generated outputs
• Security breaches resulting from customer-side misconfigurations or credential exposure
• Data loss not attributable to Provider negligence
• Misuse of confidential information processed by the AI assistant
• Regulatory violations arising from Customer's use of the AI
• Business decisions made based on AI-generated recommendations
• Reputational damage resulting from unmonitored AI-generated actions or communications

Total aggregate liability is capped at the sum of payments made by the Customer to the Provider in the preceding 12 months.

5. AI-Specific Notices

Large Language Models (LLMs) have inherent limitations and known risks that the Customer acknowledges by using the service. These include but are not limited to:

• Hallucinations: The AI may generate plausible-sounding but factually incorrect information
• Prompt injection: Malicious inputs may manipulate the AI's behavior
• Data leakage: The AI may unintentionally reveal information from its context or training
• Autonomous actions: If granted permissions, the AI may take unintended actions
• Bias: AI outputs may reflect biases present in training data

We strongly recommend:

• Verifying all AI-generated outputs before acting on them
• Minimizing permissions granted to the AI assistant
• Avoiding input of sensitive personal data, trade secrets, or confidential information
• Implementing approval workflows for critical or irreversible actions
• Regularly auditing AI behavior and outputs

6. Disclaimer

The services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

The Provider does not warrant that the AI assistant will operate uninterrupted, error-free, or that its outputs will be accurate, complete, or suitable for any particular purpose. The Customer uses the service at their own risk and is solely responsible for evaluating and bearing all risks associated with the use of AI-generated content.

The Provider does not provide legal, financial, medical, or professional advice through its services. Any AI-generated output that resembles such advice should not be relied upon without independent verification by a qualified professional.

7. Data Processing

Where the Provider processes personal data on behalf of the Customer, a separate Data Processing Agreement (DPA) in accordance with Art. 28 GDPR and/or the Swiss Federal Act on Data Protection (FADP) will be executed upon request.

The Customer remains the data controller and is responsible for ensuring that any personal data processed through the AI assistant complies with applicable data protection regulations.

8. Intellectual Property

OpenClaw is open-source software. The Provider's services consist of deployment, configuration, and management thereof. The Customer retains all rights to their data, configurations, and system prompts.

AI-generated outputs are not claimed as intellectual property of the Provider. The Customer is responsible for determining the intellectual property status of AI-generated content in their jurisdiction.

9. Contract Duration & Cancellation

Managed hosting plans are billed monthly with no minimum commitment period. Either party may terminate the agreement with 30 days' written notice to the end of a billing period.

Upon termination, the Provider will assist with data export and configuration handover for a period of 14 days. After this period, all customer data on Provider-managed infrastructure will be deleted.

10. Final Provisions

These terms are governed by and construed in accordance with the laws of Switzerland. The exclusive place of jurisdiction is Zurich, Switzerland.

Should individual provisions of these terms be or become invalid, the validity of the remaining provisions shall not be affected. Invalid provisions shall be replaced by valid provisions that most closely reflect the economic intent of the original provision.

The Provider reserves the right to amend these terms with 30 days' notice. Continued use of the services after the effective date of amendments constitutes acceptance of the revised terms.